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DTSTART;TZID=Asia/Singapore:20250923T000000
DTEND;TZID=Asia/Singapore:20250924T235959
DTSTAMP:20260429T171139
CREATED:20250818T092234Z
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SUMMARY:The future of Customer Success 2025 - Kuala Lumpur\, Malaysia
DESCRIPTION:FROM REACTIVE TO PREDICTIVE: SHAPING THE FUTURE OF CUSTOMER SUCCESS IN A HYPERCONNECTED WORLD\nJoin the Trailblazers Transforming Customer Success— for Just Two Days\n\n\nLearn from 30+ speakers at the leading edge of customer success\, AI\, and digital personalization. \n\n\n\n\nNetwork with 500+ peers\, share insights\, and build valuable partnerships. \n\n\n\n\nExplore actionable frameworks\, success stories\, and the next evolution of customer engagement. \n\n\n  \nWhy Attend\n\n500+ Attendees\n30+ Speakers\n20+ Sessions\n20+ Exhibitors\nNetworking\n\nTakeaways\n\nCUSTOMER EXPERIENCE AS A COMPETITIVE DIFFERENTIATOR:\nIn a crowded market\, a positive customer experience is crucial for standing out. Businesses that prioritize CX can gain a competitive edge. \n\n\n\nDATA-DRIVEN PERSONALIZATION:\n\n\nUnderstanding customer behavior and preferences through data analysis is essential for delivering personalized experiences. This includes anticipating needs and offering relevant products or services. \n\n\n\nSHIFTING CONSUMER BEHAVIOR:\n\n\nConsumers are becoming more discerning and expect seamless interactions across multiple channels. Businesses need to be agile and adapt to these changing expectations. \n\n\n\nAI AND AUTOMATION ARE TRANSFORMING CUSTOMER SERVICE:\n\n\nWhile AI and automation are becoming more prevalent in customer service\, they should enhance the experience\, not replace human interaction entirely. Businesses need to leverage AI to improve efficiency and personalize interactions\, while still maintaining a human touch. \n\n\n\nCUSTOMER RETENTION IS KEY:\n\n\nRetaining existing customers is more cost-effective than acquiring new ones. Businesses need to focus on building long-term relationships and fostering loyalty. \n\n\n\n\n\n\n\nIMPORTANCE OF BRAND VISIBILITY IN NEW SEARCH ENVIRONMENTS:\n\n\nEmerging search platforms like Perplexity and ChatGPT Search alongside generative AI-powered search\, like Bing’s Copilot\, will change how consumers find products and services\, requiring businesses to adapt their strategies. \n\nLearn More
URL:https://commerceincommon.com/events/the-future-of-customer-success-2025-kuala-lumpur-malaysia/
LOCATION:Sheraton Kuala Lumpur\, Jln Sultan Ismail\, Chow Kit\, Kuala Lumpur\, 50250\, Malaysia
CATEGORIES:Paid tickets,Physical
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DTSTART;TZID=Asia/Singapore:20250923T000000
DTEND;TZID=Asia/Singapore:20250923T235959
DTSTAMP:20260429T171139
CREATED:20250818T033105Z
LAST-MODIFIED:20250818T033105Z
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SUMMARY:REmade 2025 - Sydney
DESCRIPTION:APAC’s biggest retail media conference\nREmade 2025: shaping what’s next in creativity\, commerce and customer connection\nRetail media in APAC is scaling and evolving. And so are we. REmade returns in 2025 with a bigger venue\, two distinct content streams and a bleeding-edge new agenda designed to reflect the complexity and momentum of today’s retail media landscape.​ Expect richer insights\, smarter tools and as always\, the right people in the room to help you build\, scale and lead. REmade: where the retail media community comes together. \n\nOnce seen as a bottom-funnel lever for transactional impact\, retail media is now scaling into a full-funnel\, brand-building platform. Marketers are using it to reach audiences across every touchpoint—from connected TV to in-store screens—while retailers double down on owned data to create closed-loop systems that promise precision and accountability. Loyalty\, purchase history and omnichannel behaviour are fast becoming the most valuable media assets in the market. \n\nThis shift is also reshaping who gets to play. Retail media is no longer just for traditional advertisers; non-endemic brands from every sector – from banking and telcos to travel – are moving in\, drawn by scale\, targeting potential and proximity to purchase. At the same time\, the line between digital and physical retail is blurring. In-store experiences are increasingly connected\, dynamic and measurable. AI is already streamlining campaign planning and personalisation\, but the bigger story may be in measurement: as expectations mature\, performance metrics are shifting beyond ROAS toward brand lift\, incrementality\, and lifetime value. \n\nAgenda\n\n​Full-funnel evolution\nRetail media is no longer limited to bottom-funnel tactics. From CTV to social\, we’re mapping how brands are activating audiences across channels—and across the entire customer journey. Online\, in-store\, always on.\nFirst-party data and measurement\nWith third-party cookies fading out\, retailers are doubling down on owned data. Learn how first-party assets are fuelling audience segmentation\, targeting\, and closed-loop measurement—and how to operationalise this responsibly.\nNon-endemic partnerships\nThe audience is the asset. Explore how retail media is opening its doors to non-endemic advertisers – from finance to travel – and what this means for monetisation\, segmentation and long-term growth.\nBlended shopping experiences\nDigital shelves now influence in-store decisions—and vice versa. This year’s sessions will explore how brands are creating seamless experiences and building consistent visibility from phone to floor.\nAI x retail media\nFrom product recommendations and personalisation to smart media planning\, AI is elevating the shopper experience and streamlining execution. We’ll look at practical use cases\, tools and strategies that actually deliver.\nExplore in-store\nFrom smart signage to in-store programmatic\, connected stores are turning physical retail into a media asset. Discover how to design experiences that integrate content\, commerce and data.\nAdvanced measurement and ROI\nROAS is no longer enough. Learn how brands and retailers are measuring long-term business impact—like customer lifetime value\, brand lift and incrementality—with real-world guidance from those doing it best.\nFor the first time REmade will feature a workshop series in parallel: practical learning\, real results.\n\n\nLearn More
URL:https://commerceincommon.com/events/remade-2025-sydney/
LOCATION:Aerial Function Centre\, Level 7/235 Jones St\, Ultimo\, NSW\, 2007\, Australia
CATEGORIES:Paid tickets,Physical
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BEGIN:VEVENT
DTSTART;TZID=Asia/Singapore:20250923T000000
DTEND;TZID=Asia/Singapore:20250924T235959
DTSTAMP:20260429T171139
CREATED:20250812T032842Z
LAST-MODIFIED:20250812T032842Z
UID:10000018-1758585600-1758758399@commerceincommon.com
SUMMARY:eTail Connect Australia - Melbourne
DESCRIPTION:POWER YOUR GROWTH\neTail Connect is an exclusive\, invite-only event where senior retail leaders forge powerful connections and gain the insights needed to drive innovation and growth.\nTailored Dialogue. Extraordinary Voices. Closed door discussions\, real-world lessons\, and ideas you can act on. \n\n\n\nEligibility Criteria\n\n\n\nAttendees are senior eCommerce\, Digital Marketing\, Customer Experience executives\, selected based on their leadership roles to foster meaningful peer-to-peer interaction. \nTo qualify you must be an eCommerce/digital marketing decision maker of a retail brand\, plus have a clear budget allocated for investing in omnichannel solutions in the next 12 months.
URL:https://commerceincommon.com/events/etail-connect-australia-melbourne/
LOCATION:Grand Hyatt Melbourne\, 123 Collins St\, Melbourne\, VIC\, 3000\, Australia
CATEGORIES:Free Tickets - Invite Only,Physical
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