BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Commerce in Common - ECPv6.15.18//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Commerce in Common
X-ORIGINAL-URL:https://commerceincommon.com
X-WR-CALDESC:Events for Commerce in Common
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Singapore
BEGIN:STANDARD
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:+08
DTSTART:20240101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Asia/Singapore:20250923T000000
DTEND;TZID=Asia/Singapore:20250924T235959
DTSTAMP:20260407T173958
CREATED:20250818T092234Z
LAST-MODIFIED:20250818T092616Z
UID:10000029-1758585600-1758758399@commerceincommon.com
SUMMARY:The future of Customer Success 2025 - Kuala Lumpur\, Malaysia
DESCRIPTION:FROM REACTIVE TO PREDICTIVE: SHAPING THE FUTURE OF CUSTOMER SUCCESS IN A HYPERCONNECTED WORLD\nJoin the Trailblazers Transforming Customer Success— for Just Two Days\n\n\nLearn from 30+ speakers at the leading edge of customer success\, AI\, and digital personalization. \n\n\n\n\nNetwork with 500+ peers\, share insights\, and build valuable partnerships. \n\n\n\n\nExplore actionable frameworks\, success stories\, and the next evolution of customer engagement. \n\n\n  \nWhy Attend\n\n500+ Attendees\n30+ Speakers\n20+ Sessions\n20+ Exhibitors\nNetworking\n\nTakeaways\n\nCUSTOMER EXPERIENCE AS A COMPETITIVE DIFFERENTIATOR:\nIn a crowded market\, a positive customer experience is crucial for standing out. Businesses that prioritize CX can gain a competitive edge. \n\n\n\nDATA-DRIVEN PERSONALIZATION:\n\n\nUnderstanding customer behavior and preferences through data analysis is essential for delivering personalized experiences. This includes anticipating needs and offering relevant products or services. \n\n\n\nSHIFTING CONSUMER BEHAVIOR:\n\n\nConsumers are becoming more discerning and expect seamless interactions across multiple channels. Businesses need to be agile and adapt to these changing expectations. \n\n\n\nAI AND AUTOMATION ARE TRANSFORMING CUSTOMER SERVICE:\n\n\nWhile AI and automation are becoming more prevalent in customer service\, they should enhance the experience\, not replace human interaction entirely. Businesses need to leverage AI to improve efficiency and personalize interactions\, while still maintaining a human touch. \n\n\n\nCUSTOMER RETENTION IS KEY:\n\n\nRetaining existing customers is more cost-effective than acquiring new ones. Businesses need to focus on building long-term relationships and fostering loyalty. \n\n\n\n\n\n\n\nIMPORTANCE OF BRAND VISIBILITY IN NEW SEARCH ENVIRONMENTS:\n\n\nEmerging search platforms like Perplexity and ChatGPT Search alongside generative AI-powered search\, like Bing’s Copilot\, will change how consumers find products and services\, requiring businesses to adapt their strategies. \n\nLearn More
URL:https://commerceincommon.com/events/the-future-of-customer-success-2025-kuala-lumpur-malaysia/
LOCATION:Sheraton Kuala Lumpur\, Jln Sultan Ismail\, Chow Kit\, Kuala Lumpur\, 50250\, Malaysia
CATEGORIES:Paid tickets,Physical
END:VEVENT
END:VCALENDAR